Capital One ATM

Dirk Singer 2 years ago

More than a bank and ATM, there's a coffee shop and free co-working space inside. Possibly because I'm not from the US, but I found the staff didn't give me the hard sell for their banking services.

Mark Reyes 5 months ago

Can't increase my withdrawal limit over the phone. I must visit a branch. Freakin bs

Star Mcneely 2 years ago

Leaving a review for Capital One customer service. What has happened to you?? I submitted a loan check via mobile app for Christmas. It was deposited successfully as I received the email to tear up the check. Presents bought, everything fine. A week later, my check reversed. Car payment and other bills bounced. I called customer service and spoke to Michael. He was very nice and professional. However, he stated one number is missing from the check? Was on 3 way with loan company, but couldn't be resolved that day so was told to call back next day. Called back the next day and spoke to Shelay (sp?). She was polite at first but then became very rude when we asked for status of situation and hung up on me in the middle of a sentence. I was not rude or anything to her. I called back and reached her again. I asked to speak to her supervisor. She put me on hold for 25 minutes, then said no supervisor available and would I take a call back. No one ever called back.

Suzanne Litz 2 years ago

Capital one has lost all customer service. The two banks in South austin closed. I just drove downtown to use ATM and there isn't a drive threw or free parking! What a horrible decision to benefit corporate and not customers

joe nich 4 years ago

I don't call Capital One a bank. It's more like an atm service center. There is no way to deposit change, so businesses are just out of luck. Also, if you have a large amount of bills to deposit, you'll be at the atm awhile. But what the heck, your time isn't worth anything anyhow. Next thing you know they'll be turning away cash and requiring you to use your card for everything. No tellers means no customer service at the point of service. which says "we don't want you, just give us your money". I'm looking for a new bank and recommend you do as well.